Tips and Hints
People trust what your previous customers have to say about your products and services 12 times more than the company's own product descriptions (eMarketer, Feb 2010)
Enable customers to ask questions about your products and get the information they need when they are early in the customer buying cycle.
Our Tips and Hints application enables potential customers to ask questions which your staff, your most loyal customers or your manufacturers’ support resources can answer, helping customers through the purchase cycle.
This valuable product information is also captured and leveraged by search engines, driving more relevant traffic, and increasing conversions.
Click here to read about some of the best features of this App..
Tips and Hints also plays an important role post purchase, helping to increase customer satisfaction.
By giving your customers a platform by which they can interact with your staff, manufactures’ and other customers, it can help to resolve any post-transaction questions they may have around product usage and help to decrease product returns and support costs.
Furthermore, at the post-purchase stage, Tips and Hints also helps to generate ancillary revenue by promoting additional relevant information on other products that are complementary to the initial product that has been purchased.
Our Tips and Hints application has been designed so that it seamlessly integrates into your website, on any page.
What makes our application different from many others is that it enables for quick and easy upload of rich multimedia such as photos and videos. This inspiring content helps to maintain traffic on your OWN website, increasing the chance of conversion AND decreasing the amount of time spent on competitors websites.
Some of the benefits
There are vast benefits in using our solution to gather tips and hints on your own website. These include:
1) Increase conversions
By
providing potential customers with the opportunity to discover what they want
to know about your products and services.
2) Increase traffic
Users who have shared a tip and those who have joined in will get
notified when additional information is added. This encourages them to return
to your website.
3) Increase browse time
A forum with quality information can
significantly increase the browse time on your website by up to 100%.
4) Reduce support costs
By allowing your community to answer questions about your products
and services.
5) Fill information gaps
Other customers and employees bring unique expertise that
differentiates your site from competitors.
6) Gather market research
See what your
customers are typically asking about a specific product to change copy to
prevent future questions, and identify your most passionate advocates and let
them help you sell.
7) Increase customer satisfaction
Give customers a way to easily interact and resolve any post-purchase
questions they have around product usage – again reducing support costs and
product returns.
8) Build loyalty
Encourage sharing of tips about your products on relevant pages to
help foster a greater brand loyalty. And enable them to be automatically notified when a
topic they are passionate about is being discussed, so they can add their helpful
tips and hints.
9) Prominent communication from your brand
Using ‘sticky posts’ you can deliver important messages to
your community with maximum exposure.
Furthermore, your online visitors can choose to Watch or Follow specific products and services, so anytime new information about that product is added or posted, they will be notifed by email; again driving them back to your website.
To find out more about the Tips and Hints application, please contact us on +44(0)1179 055 195 or email info@digitalvisitor.com
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